Job Description

New Member Administration Specialist Job Description 

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Job Title: New Member Administration Specialist 

Region/Location: Front Range (Metro Denver, Northern Colorado, Pikes Peak) 

Department: Mission Delivery 

Occupational Job Group: Specialist 2 

Pay Range: $20.67-$21.39 per hour. 

Reports To: Recruitment Resource Manager 

Date: March 2025 

FLSA Status: Non-Exempt 

Terms: Regular, Year-Round, Full-Time, Hybrid 

Supervisory Responsibility: None 

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GENERAL PURPOSE: The New Member Administration Specialist supports the back-office new member experience, collaborating with the broader recruitment team to provide system support, data insight, lead follow-up, and additional administrative work. They are responsible for successfully converting leads of individuals interested in joining Girl Scouts into registered girl and adult members and presenting participation options to new members. This position is accountable to new member and volunteer growth key performance indicators and associated goals. 

ESSENTIAL DUTIES & RESPONSIBILITIES ***(Employees are held accountable for all duties of this job) 

• Support statewide conversion pipeline by working assigned case queue and guiding potential adult and girl members through registration process and offering conversion support through direct contact  

• Follows up on new leads and referrals resulting from field activity in a timely manner. 

• Coordinate the placement of new members into appropriate troops and volunteer roles 

• Assist registered adults through the Criminal Background Check process 

• Prepares internal and external systems for recruitment events, including but not limited to Sign Up Genius, EventBrite, and internal calendars 

• Support local recruitment efforts through tabling and registration support at events, flyer distribution, and school and partner contact 

• Maintains recruitment materials and files (i.e. flyers) and manages recruitment supply inventory 

• Prepare reports, assess gaps, and complete data integrity projects, communicating the needs of each community to the Recruitment Resource Manager and Community Engagement Managers 

• Works collaboratively with all council departments to ensure council programs and initiatives are successfully marketed to girl and adult membership 

• Study and become proficient in girl and adult related trends, multi-cultural data and demographics, marketing and sales techniques, effective communication and knowledge of communities to effectively support the council membership recruitment plan 

• Provides professional, superior customer service to all internal and external customers, members, volunteers, staff, and other community contacts. 

• Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.  

• Respects the confidential nature of all information pertaining to staff, volunteers, and Girl Scouts both current and prospective.  

• Performs other duties as assigned.  

PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES 

• Collaborate with other members of the recruitment team to ensure consistent delivery of the council recruitment methodology; supports Community Engagement Managers and Specialists with back-office participation insights, pre-event preparation, and solutions support 

• Works with the Volunteer Success team to connect first year volunteers and troops with ongoing support and training  

• Collaborate with the girl experience teams to drive participation in council and partner-led program opportunities for youth members awaiting placement. 

• Collaborate with the customer care and volunteer administration teams to ensure prompt response to customer inquiries and accuracy of membership data.  

• In accordance with the philosophy of Girl Scouts of Colorado, the person filling this position may occasionally be required to carry out or assist with other tasks in addition to the duties listed on this job description.  

• Support the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served. 

• Embrace diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers. 

JOB QUALIFICATIONS 

Education and/or Formal Training  

• No formal education or training requirements.  

Experience 

• Experienced in sales process and management of leads. Proven experience in setting ambitious goals with energy and confidence to drive to achieve those goals. 

• Experience with in-person or telephone sales and utilizing guided prompts to develop customer relationships and convert members. 

• Experience in membership development, recruitment and/or retention  

• Experienced in data management using sales/customer management software (Salesforce) preferred.  

Knowledge, Skills, and Abilities 

• Strong written, oral, and interpersonal communication skills 

• Ability to build rapport with a customer over the phone and through written communication (email and text message) 

• Excellent independent decision-making skills and strong resourcefulness. 

• Must be flexible, adaptable, and willing to thrive in an ever-changing/fast-paced environment. 

• Proficient in Microsoft Suite of programs.  

• Ability to quickly learn and adapt to changing technologies.  

• Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.  

• Bilingual and bicultural skills desired but not required.  

Additional Requirements 

• Must be able to pass a criminal background check acceptable to GSCO standards. 

• Access to registered transportation with insurance at required state levels to conduct business statewide. 

• Valid driver's license and driving record acceptable to the Girl Scout insurance company standards. 

MATERIAL AND EQUIPMENT DIRECTLY USED  

• Computer and related software, telephone, e-mail, fax machines, copiers and equipment commonly found in an office environment.    

WORKING ENVIRONMENT & PHYSICAL ACTIVITIES  

• Prolonged periods of sitting at a desk and working on a computer.  

• Variable working schedule including evenings, weekends and some overnight stays.  

• Regular travel throughout council jurisdiction may be required.  

• Ability to communicate effectively with employees, volunteers, customers and vendors.  

• Access to transportation with insurance at required state levels to conduct business statewide.  

• Valid driver's license and driving record acceptable to the Girl Scout insurance company.  

• May be required to transport Girl Scout materials weighing up to 30 pounds from a vehicle to a building as well as preparing facilities for meetings, with or without assistance. 

***Employee signature below indicates the employee's understanding of the requirements, essential duties & responsibilities of the position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Please contact your supervisor/manager or HR with any questions. 

GSCO will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief, unless doing so would result in an undue hardship or a direct threat to the Girl Scouts of Colorado. If you need such accommodation, contact your supervisor or Human Resources immediately to begin the interactive accommodation process. 

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